30. Pay Attention to Greetings and Goodbyes
The basic premise of this axiom is that people need to know they matter - really know.
I've been in settings (usually as a low-level employee) where upper management SAYS we matter, but you couldn't tell that by the actions (or lack of actions). I'm sure you can sympathize based on your own experience. People know when they are getting lip service. That isn't the biggest problem.
As I am learning what kind of leader God made me to be, this quote from the book hit me hard.